1. Introduction
These Terms and Conditions govern access to and use of www.kwashomes.com and purchases made through the website.
The website is operated by:
KWAS Homes
Commercial Registration: [INSERT COMMERCIAL REGISTRATION NUMBER]
VAT Number: [INSERT VAT NUMBER]
Registered Address: [INSERT REGISTERED BUSINESS ADDRESS]
Email: info@kwashomes.com
Telephone/WhatsApp: [INSERT TELEPHONE/WHATSAPP NUMBER]
KWAS Homes is an online-only business based in Muscat, Sultanate of Oman. We currently do not operate a physical retail store.
By accessing the website, creating an account or placing an order, you confirm that you have read and agreed to these Terms and Conditions. If you do not agree, please do not use the website or place an order.
2. Applicable Policies
The following policies form part of these Terms and Conditions:
1. Shipping and Delivery Policy;
2. Returns, Exchanges and Refunds Policy;
3. Warranty Policy; and
4. Privacy Policy.
If there is a conflict, mandatory Omani law will prevail, followed by any product-specific written terms expressly agreed with the customer, and then these Terms and Conditions and related policies.
3. Eligibility and Customer Information
You must be legally capable of entering into a binding contract to place an order. If you are under the legal age of majority, an authorized parent or legal guardian must place the order on your behalf.
You agree to provide complete, accurate and current information, including your name, Oman delivery address, email address and telephone number. You are responsible for errors or delays resulting from inaccurate or incomplete information.
If the website offers customer accounts, you are responsible for keeping your password and account credentials confidential and for notifying us promptly of suspected unauthorized use.
4. Product Information
We make reasonable efforts to ensure that product descriptions, dimensions, photographs, availability and other information are accurate. However:
5. Colours may vary because of screen settings, lighting, photography and printing;
6. Natural materials may vary in grain, texture, shade and finish;
7. Measurements may be approximate and reasonable tolerances may apply;
8. Accessories shown in lifestyle photographs may not be included unless stated; and
9. Product packaging may differ from images shown.
Customers must review product specifications and dimensions before ordering. If a particular detail is essential to your purchase, please contact us for confirmation before placing the order.
We reserve the right to correct genuine errors in product information, subject to the customer’s rights under applicable law.
5. Prices and VAT
All website prices are stated in Omani Rials and are inclusive of applicable Oman VAT unless expressly stated otherwise.
Delivery charges, where applicable, will be displayed at checkout or communicated before payment.
We may change prices and promotions at any time before an order is accepted. A price change will not affect an order already accepted, except where there is an obvious pricing error and applicable law permits correction.
If an obvious pricing or technical error is discovered, we may contact the customer to confirm the correct price or cancel and refund the affected item. We will not charge a corrected price without the customer’s agreement.
6. Orders and Contract Formation
Placing an order is an offer by the customer to purchase the selected products. An automated acknowledgement confirms that we have received the order but does not by itself mean the order has been accepted.
An order is accepted when KWAS Homes confirms acceptance, confirms dispatch, begins production of a custom order, or otherwise expressly communicates final acceptance.
We may decline or cancel an order before acceptance for legitimate reasons, including:
10. Product unavailability;
11. Payment failure or inability to verify payment;
12. Incorrect product, price or promotion information;
13. Suspected fraud or unauthorized activity;
14. Delivery restrictions or an incomplete address; or
15. A legal or regulatory requirement.
If we cancel a paid order, we will refund the eligible amount.
7. Payment
We accept eligible debit or credit cards, bank transfers and authorized payment links. Cash on delivery and instalment payments are not currently available.
Payment must be completed and verified before an order is dispatched or custom production begins. Customers must use payment instruments and bank accounts they are authorized to use.
Payment services may be provided by third parties and may be subject to their terms, verification procedures and security controls. KWAS Homes will never request a card PIN or one-time password through email, chat or WhatsApp.
8. Custom and Made-to-Order Products
Selected printed paintings may be ordered in custom sizes. Other made-to-order products may be offered from time to time.
The customer is responsible for reviewing and approving all relevant specifications, including dimensions, orientation, artwork, colour selection, material and quantities. Production will begin only after the required information and payment have been received.
A custom order may be changed or cancelled only before production begins. Once printing, sourcing or production has started, the order cannot be cancelled, returned or exchanged unless the product is damaged, defective, incorrect, materially different from the approved specifications, or applicable law requires otherwise.
9. Availability
Product availability displayed online is subject to confirmation. In uncommon cases, a product may become unavailable after an order is placed.
If we cannot supply a product, we will contact the customer and offer, where appropriate:
16. A reasonable alternative subject to the customer’s agreement;
17. A revised delivery estimate; or
18. A refund for the unavailable product.
10. Shipping and Delivery
We deliver throughout the Sultanate of Oman.
Estimated delivery periods are 3-5 working days in Muscat and 7-9 working days outside Muscat, beginning after payment verification and order acceptance. Custom products require additional production time.
Delivery is free for orders above OMR 10. Orders of OMR 10 or less are subject to the delivery charge displayed at checkout or confirmed before payment.
Delivery does not include assembly, installation, wall hanging, or removal of existing furniture unless expressly agreed in writing.
Full delivery conditions, inspection requirements and redelivery provisions are stated in our Shipping and Delivery Policy.
11. Cancellations, Returns, Exchanges and Refunds
Standard-product orders may generally be cancelled without charge before dispatch, subject to our confirmation. Custom orders may be cancelled only before production begins.
KWAS Homes does not generally accept change-of-mind returns. Damaged, defective, incomplete or incorrect products should be reported within 24 hours of delivery with supporting evidence.
Approved refunds are normally processed within 7-14 business days and paid by bank transfer to a verified account in the customer’s name, unless applicable law or payment-provider rules require another method.
Complete conditions are stated in our Returns, Exchanges and Refunds Policy. Nothing in these terms limits mandatory consumer rights under Omani law.
12. Warranty
Warranty coverage depends on the product and manufacturer. Unless a different period is expressly stated, eligible products carry a 12-month limited warranty against verified manufacturing defects from the delivery date.
The warranty does not cover normal wear and tear, misuse, accidental damage, improper customer assembly, unauthorized repair, unsuitable cleaning or environmental damage, subject always to applicable law.
Full warranty conditions and claim procedures are stated in our Warranty Policy.
13. Promotions and Discount Codes
Promotions, vouchers and discount codes are subject to their stated validity periods and conditions. Unless expressly stated otherwise:
19. A promotion cannot be combined with another promotion;
20. Only one discount code may be used per order;
21. Discounts have no cash value;
22. Discounts apply only to eligible products; and
23. Returned or cancelled items may cause a promotion to be recalculated.
We may withdraw or correct a promotion before an order is accepted where it contains a genuine error or is affected by misuse, fraud or a technical problem.
14. Acceptable Use of the Website
You must not:
24. Use the website for unlawful or fraudulent purposes;
25. Attempt to gain unauthorized access to the website or another user’s account;
26. Introduce malware, automated attacks or harmful code;
27. Interfere with website operation or security;
28. Copy or commercially exploit website content without authorization; or
29. Submit false, misleading, abusive or infringing content.
We may restrict or suspend access where reasonably necessary to protect customers, the website or our legal rights.
15. Intellectual Property
Unless otherwise stated, the website and its content-including the KWAS Homes name, branding, text, graphics, product presentation, photographs and website design-are owned by or licensed to KWAS Homes and are protected by applicable intellectual-property laws.
Content may be viewed for personal, non-commercial shopping purposes. It may not be reproduced, modified, distributed or commercially used without prior written permission from the relevant rights owner.
16. Third-Party Services and Links
The website may use or link to third-party services such as payment gateways, delivery providers, social-media platforms and external websites. Third parties may apply their own terms and privacy practices.
KWAS Homes is not responsible for independent third-party content or services outside our reasonable control, but this does not affect responsibility that cannot be excluded under applicable law.
17. Privacy and Electronic Communications
We process personal information in accordance with our Privacy Policy and applicable laws of the Sultanate of Oman.
By placing an order, you agree to receive transactional communications necessary to process payment, confirm the order, arrange delivery, provide support and manage returns or warranty claims.
Marketing communications will be sent only in accordance with applicable consent and opt-out requirements.
18. Liability
KWAS Homes does not exclude or limit liability where doing so would be unlawful, including mandatory liability relating to consumer rights, fraud, wilful misconduct, or personal injury caused by negligence where applicable.
Subject to the preceding sentence and to the extent permitted by law, KWAS Homes will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.
Customers are responsible for using, maintaining and, where applicable, assembling products safely and in accordance with supplied instructions.
19. Events Beyond Reasonable Control
KWAS Homes will not be liable for delay or failure caused by circumstances beyond its reasonable control, including severe weather, natural events, transport interruption, government action, import or customs delay, supplier disruption, telecommunications failure or other force-majeure events.
We will make reasonable efforts to notify affected customers and resume performance as soon as reasonably possible. This clause does not remove rights or remedies that cannot be excluded under applicable law.
20. Complaints
We aim to resolve customer concerns fairly and promptly. Complaints should be submitted with the order number, contact information, description of the issue and available supporting evidence.
Contact us at:
KWAS Homes
Email: info@kwashomes.com
Telephone/WhatsApp: [INSERT TELEPHONE/WHATSAPP NUMBER]
Hours: Sunday to Thursday, 9:00 AM to 5:00 PM, excluding public holidays
Nothing in these Terms and Conditions prevents a consumer from contacting the Consumer Protection Authority or another competent authority in Oman.
21. Governing Law and Jurisdiction
These Terms and Conditions and purchases made through the website are governed by the laws of the Sultanate of Oman.
The parties will first attempt to resolve disputes amicably. If a dispute cannot be resolved, it will be subject to the jurisdiction of the competent authorities and courts of the Sultanate of Oman, without limiting any statutory right to submit a consumer complaint to the Consumer Protection Authority.
22. Changes to These Terms
We may update these Terms and Conditions to reflect legal, operational or service changes. The latest version will be published on the website with its effective date.
Changes will not retroactively reduce rights already attached to an accepted order unless required by law or agreed with the customer.
23. Severability and No Waiver
If any provision is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
If KWAS Homes does not immediately enforce a provision, that does not waive its right to enforce it later.
24. Contact Information
KWAS Homes
Website: www.kwashomes.com
Commercial Registration: [INSERT COMMERCIAL REGISTRATION NUMBER]
VAT Number: [INSERT VAT NUMBER]
Registered Address: [INSERT REGISTERED BUSINESS ADDRESS]
Email: info@kwashomes.com
Telephone/WhatsApp: [INSERT TELEPHONE/WHATSAPP NUMBER]
Customer-service hours: Sunday to Thursday, 9:00 AM to 5:00 PM, excluding public holidays
Effective date: [INSERT EFFECTIVE DATE]