About KWAS Homes
What is KWAS Homes?
KWAS Homes is an Oman-based online store offering furniture, home decorative items and printed paintings. We serve customers throughout the Sultanate of Oman through www.kwashomes.com.
Does KWAS Homes have a physical store?
No. KWAS Homes currently operates exclusively online and does not have a physical showroom or retail store.
Where is KWAS Homes based?
KWAS Homes is based in Muscat, Sultanate of Oman.
How can I contact customer service?
You can email us at info@kwashomes.com or contact us through our official telephone or WhatsApp number: [INSERT TELEPHONE/WHATSAPP NUMBER]. Our customer-service hours are Sunday to Thursday, 9:00 AM to 5:00 PM, excluding public holidays.
Products and Custom Orders
What products do you sell?
We offer furniture, home decorative items and printed paintings. Some products are locally made or customized, while others are sourced internationally.
Can I order a painting in a custom size?
Yes. Selected printed paintings are available in custom sizes. Available dimensions, materials, production times and prices will be shown on the product page or confirmed before your order is accepted.
Can I cancel or return a custom-size painting?
Once production has started, custom-size paintings and other made-to-order products cannot be cancelled, returned or exchanged unless they arrive damaged, have a verified manufacturing defect, are materially different from the approved order specifications, or applicable Omani law requires otherwise.
Will product colours look exactly the same as they do online?
We make reasonable efforts to display product colours and finishes accurately. However, colours may appear slightly different because of screen settings, lighting, photography, printing processes and natural material variations. Product measurements are also approximate unless expressly stated otherwise.
What happens if a product becomes unavailable after I order it?
If an ordered product is unavailable, we will contact you as soon as reasonably possible. You may choose an available alternative or receive a refund for the unavailable item.
Prices and Payment
Are your prices inclusive of VAT?
Yes. Prices displayed on the website are inclusive of applicable Oman VAT unless clearly stated otherwise.
Which payment methods do you accept?
We accept eligible debit or credit cards, bank transfers and authorized payment links. Available options will be displayed or confirmed during checkout.
Do you accept cash on delivery?
No. Cash on delivery is not available.
Do you offer instalment payments?
No. Instalment payments are not currently available.
Is it safe to pay online?
Payments are processed through authorized payment-service providers. KWAS Homes does not intentionally collect or retain complete card details where payment is handled directly by the payment provider. Customers should never send card numbers, PINs or one-time passwords through email, chat or WhatsApp.
Orders and Cancellations
How will I know that my order has been received?
After placing an order, you should receive an order acknowledgement by email, SMS or another available electronic method. An acknowledgement confirms receipt of your request but does not necessarily mean the order has been finally accepted. We may contact you to verify payment, product availability, delivery details or custom specifications.
Can I change or cancel my order?
Standard-product orders may be changed or cancelled without charge before dispatch, subject to availability and our confirmation. Orders cannot normally be cancelled after dispatch. Custom-made or custom-size products may be changed or cancelled only before production begins.
To request a change or cancellation, contact us immediately at info@kwashomes.com or [INSERT TELEPHONE/WHATSAPP NUMBER].
Delivery
Where do you deliver?
We deliver throughout the Sultanate of Oman.
How long does delivery take?
1. Muscat: approximately 3-5 working days
2. Outside Muscat: approximately 7-9 working days
These periods are estimates beginning after payment verification and order acceptance. Custom-made items may require additional production time, which will be stated or communicated separately.
Is delivery free?
Delivery is free for orders with a merchandise value above OMR 10. For orders of OMR 10 or less, the applicable delivery fee will be shown at checkout or confirmed before payment.
Is assembly included?
No. Delivery does not include furniture assembly unless a specific product or written offer expressly states otherwise.
Will the delivery team remove my old furniture?
No. KWAS Homes does not dismantle, move or dispose of existing furniture.
What happens if I am unavailable for delivery?
If nobody is available at the confirmed address and time, the order may be returned to our delivery facility. A redelivery charge may apply and will be communicated before another delivery is arranged.
What should I do when my order arrives?
Please inspect the packaging and product as soon as possible. Confirm that the quantity and item match your order. If you notice damage, missing parts, an incorrect item or a visible defect, note it with the delivery representative where possible and contact us within 24 hours with your order number, description of the issue and clear photographs.
Returns, Refunds and Exchanges
Can I return an item because I changed my mind?
No. KWAS Homes does not generally accept returns or exchanges for change of mind, including dissatisfaction with size, colour, style or suitability when the product matches the information and specifications provided before purchase.
Please review product dimensions, materials, colours and access requirements carefully before ordering.
What if my item is damaged, defective or incorrect?
Contact us within 24 hours of delivery with your order number and supporting photographs. We will review the claim and, where approved, arrange an appropriate remedy such as repair, replacement, exchange or refund, depending on the circumstances, product availability and applicable Omani law.
Must the packaging remain unopened?
You may carefully open the packaging to inspect the product. To qualify for an approved return, please retain all original packaging and return the item complete, unused and unassembled. Opening packaging solely for reasonable inspection will not by itself invalidate a genuine damage, defect or incorrect-item claim.
How long do refunds take?
Approved refunds are normally processed within 7-14 business days after the returned product has been received and inspected, or after the refund has otherwise been approved. Banking times may vary.
How will I receive my refund?
Approved refunds will normally be made by bank transfer to a verified account in the customer’s name, unless applicable law or payment-provider rules require another method.
Warranty
Do products include a warranty?
Warranty periods depend on the product and manufacturer. Unless a different warranty period is stated on the product page, invoice or warranty document, eligible products carry a 12-month limited warranty against verified manufacturing defects from the delivery date.
What does the warranty cover?
The warranty covers verified manufacturing defects under normal domestic use. It does not cover normal wear and tear, misuse, accidental damage, improper assembly, unsuitable cleaning products, unauthorized repairs, commercial use unless approved, or natural variations in materials and finishes.
How do I submit a warranty claim?
Contact info@kwashomes.com or [INSERT TELEPHONE/WHATSAPP NUMBER] with your order number, proof of purchase, description of the issue and clear photographs or video. We may arrange an inspection before confirming a repair, replacement or other remedy.